CRM privacy notice
This notice explains how Chester Sparks Electrical Services Ltd uses personal information in its internal CRM. It covers customers, business contacts and authorised team members. Chester Sparks Electrical Services Ltd is responsible for this processing (the data controller).
For privacy questions or requests, email ops@chestersparks.co.uk.
Information we use
- Customer and business contact details, including names, contact details, billing information and property addresses.
- Enquiries, quotes, jobs, invoices and service records.
- Relevant job notes, photos and work records.
- Team account information needed to manage authorised access.
We receive this information from you, our team and our business records. Please do not provide unnecessary sensitive personal information.
Why we use it
We use information to respond to requests, prepare quotes, arrange and deliver electrical services, invoice work and provide follow-up support. Where an individual is a customer, this is to take steps towards or perform a contract. For business administration and service records, we rely on our legitimate interests in running an organised, reliable electrical services business. We also keep information where required by law.
Google sign-in
Authorised team members may use Google sign-in to access the CRM. We use basic account information to confirm that the person has an approved Chester Sparks account. We do not receive or store Google passwords, and the CRM does not access Gmail, Google Drive or Google Calendar.
Who we share it with
Information is available to authorised Chester Sparks team members as needed for their work. We use trusted service providers to host and secure the CRM, provide sign-in and support our accounting workflows. They process information only as needed to provide their services. We may also share information with professional advisers, insurers or public authorities where necessary.
We do not sell personal information.
International processing
Some of our service providers operate internationally, so information may be processed outside the UK. Contact us if you would like further information about the safeguards that apply.
Keeping records
We keep information for as long as reasonably necessary for the service, customer support, accounting, legal obligations and any unresolved complaint or claim. Contact us if you would like to ask about a particular record.
Cookies
The CRM uses essential cookies to keep authorised team members signed in and to operate securely. Blocking these cookies may prevent access to the workspace.
Your rights
Depending on the circumstances, you can ask for access, correction, erasure, restriction or portability of your information, or object to its use. Contact us using the email above; we may need to verify your identity.
You can also complain to the UK Information Commissioner’s Office at ico.org.uk/make-a-complaint.
Changes to this notice
We will update this page when our use of information changes. The date above identifies this version.